Do I need an account to place an order?

No, to place and track your order, you only need an email address. However, having a NLBS account allows you to keep your favorites in your wishlist and receive updates about your purchases.

Having an account also automatically enrolls you in Access, our loyalty program, from your first order. Each new order brings you closer to exclusive benefits: access to private sales, priority status with Customer Service, unlimited free shipping, and even advice from a personal stylist.

Why is FARFETCH pricing different?

It all depends on our unique business model. At NLBS, you shop with the world's biggest brands and boutique partners.

Prices are determined by each NLBS partner brand and boutique, so the price of the same item may vary depending on its origin and your delivery destination. This is also why placing an item in your cart or wishlist will not reserve it at a specific price.

Although we have no control over price fluctuations, we will always offer you the best available price for your destination at the time you place your order.

To view the most accurate pricing, select your shipping destination on our website.

What currencies can I use?

Your currency is determined by your shipping destination and will be displayed at checkout before finalizing your order. If your local currency is not available, your order will be billed in USD at a competitive exchange rate.

When will my bank account be debited?

If you pay by debit card or PayPal, NLBScollects payment when the order is placed.

Will my size be available again?

To receive a notification when an out-of-stock item is available again, select 'Is your size unavailable?' from the size selection drop-down menu, then enter the size you are looking for and your email address.

Can I reserve an item to purchase later?

We strive to offer everyone the opportunity to purchase our most popular items, and since these are often limited in quantity, we do not offer the option to reserve items.

Are the items available on NLBS authentic?

Our selection of items is meticulously handpicked by the best luxury brands and boutiques around the world. We guarantee their authenticity.

How will my order be packaged?

Your order will be carefully packaged in protective NLBS packaging to ensure it arrives in pristine condition. Branded cases or boxes will be included if provided.

Can the condition of pre-owned items vary?

Yes, pre-owned items are classified according to the following conditions:

Unworn with tags:  The item shows no signs of use. It comes with its original tags.

Unworn:  The item shows no signs of use. It comes without its original tags.

Excellent:  The item appears to have been used and shows little to no signs of wear. It is in near perfect condition with no defects.

Good:  The item has been used and shows some signs of wear. It may have slight discoloration (leather or trim), patina, or scratches/scuffs.

Where can I find information relating to the AGEC law?

For information on labelling regarding material type, recyclability and product traceability, please visit the websites of the relevant brands.